IT SPECIALIST- APPLICATION SUPPORT & SERVICES (Mandaue City)

Department: IT Location: Mandaue City

Job Description

Perks and Benefits: HMO, Life Insurance, Personal Accident Insurance, Company Uniform, Sick and Vacation leave credits Rest Day Schedule (e.g. Sat and Sun): Saturday and Sunday Time of Work (e.g. 9am to 5pm): Monday to Thursday (8:00AM-6:00PM); Friday (8:00AM-5:00PM   RESPONSIBILITIES & DUTIES:
  • End-to-End Project Management: Lead IT projects and change requests from initial business requirements gathering (BRS/CRF) through to vendor/developer coordination, system configuration, testing, and closure.
  • Continual Service Improvement (CSI): Partner closely with Finance, Treasury, and HR leaders to assess current workflows, identify bottlenecks, and drive a culture of automation and optimization.
  • Change Enablement: Log and manage all system changes within our Change Management framework prior to Production deployment to minimize risk and ensure stability.
  • Release & Deployment: Coordinate comprehensive User Acceptance Testing (UAT) with business stakeholders, secure formal sign-offs, and oversee seamless deployments into the Production environment.
  • Stakeholder Management: Act as the primary liaison between departments, IT, and external vendors, translating business goals into technical solutions.

Qualifications

  • Bachelor's Degree in Accounting, Industrial, Engineering, IT, or a related field
  • Minimum of 3-5 years of proven experience in IT business process analysis, project coordination, and systems implementation.
  • Strong Analytical and Problem-solving abilities
  • Excellent cross-functional communication

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